Returns & Exchange

At Silken Lingerie, your satisfaction is our priority. If you're not completely happy with your purchase, we're here to make the return and exchange process as simple and convenient as possible.

Return Eligibility

You may return eligible items within 30 days of receiving your order. To qualify for a return, products must be unused, unwashed, unworn, and returned in their original packaging with all tags attached. Items that show signs of wear, damage, or alteration are not eligible for return.

Exchange Policy

If you need a different size or wish to exchange your item for another style, we're happy to help. Exchanges are subject to product availability. If your requested item is unavailable, we'll offer a refund or store credit.

Non-Returnable Items

For hygiene and safety reasons, certain intimate products, including panties, shapewear, and opened intimate garments, cannot be returned or exchanged unless they are damaged, defective, or incorrect upon delivery.

Damaged or Incorrect Orders

If you receive a damaged, defective, or incorrect item, please contact our customer support team within 7 days of delivery. Include your order number and clear photos of the item so we can resolve the issue promptly.

Refund Process

Once your returned item has been received and inspected, we'll notify you of the approval status. Approved refunds will be issued to your original payment method within 5–10 business days, depending on your payment provider.

Return Shipping

Customers are responsible for return shipping costs unless the return is due to our error, such as receiving the wrong or defective product. We recommend using a trackable shipping service when returning your items.

How to Start a Return

To request a return or exchange, contact our customer support team with your order number and reason for the request. We'll provide you with return instructions and assist you throughout the process.

Need Assistance?

If you have any questions about our Returns & Exchange Policy, our customer support team is always happy to help. We're committed to providing a smooth, secure, and enjoyable shopping experience with Silken Lingerie.